Pride and innovation in our product is an equally important ingredient in our success.

 

In your contribution and role with MELBA, everything you do to prove ‘Local Legacy’ true, fortifies our organisations positive outcomes.

 

Understanding why our brand essence is intrinsically linked to our success is critical. However it is also important to understand what we do is an equally vital thread to the MELBA family fabric.

 

Fundamentally we are a cafe, as such a key element to our brand experience is that we serve food and beverage - it is our product. Whilst our customers choose us for the overall MELBA brand experience, the product is a vital element of their overall satisfaction.

 

Our customers have certain expectations towards our product so it is important to always apply our 3 core MELBA family values - Passion, Quality and Integrity - to the product in all ways, always.

 

It’s imperative that our MELBA chefs connect with their passion, ensuring food is prepared with pride and integrity. All ingredients should be prepared in a considered and respectful way and the ingredients used must align and match what is listed and described on the menu.

 

As part of the MELBA family always make sure the high quality of our product remains consistent. This is how we all support each other and our overall brand experience. Also ensure there is consistency from plate to plate within each location too. Ingredients must be fresh, flavours on plate complimentary and the texture of the dish well balanced.

 

Although our menus have some consistent staple items across all locations, we have also purposefully created a framework that allows and encourages each location to be innovative.

 

Our partnerships with suppliers play a big role in the quality of our product. As a server contributing to the overall MELBA brand experience it is essential to know about these partnerships and what makes their contributions to our menu and their ingredients so special. 

 

The MELBA family is proud of it’s partnerships and supply chains and the more knowledgeable the MELBA team is about our product and the stories behind the components of our menu, the more we as an company can impart to our customers that which makes us even more special and more localised - once again setting us apart from the competition.